Here’s how we handle returns at Ultrella.
First things first, you deserve to be 100% happy with your Ultrella order.
We want you to be over the moon with your Ultrella purchase, but when you’re powered by people – like we are – then the odd mistake can happen.
If we’ve made a mistake, as in sent you the wrong products or sent you a faulty product, then please accept our apologies.
Send us a message at firstname.lastname@example.org with your order number. Tell us what’s gone wrong and we’ll take it from there.
What say you want to return or refund your purchase? As long as the product is as good as new, that’s okay with us, but requests must be made within 30 days of purchase. Any correspondence after that time will be reviewed at our discretion.
In the event that product is to be posted back to us, you must pay for the cost of return postage. We do not accept responsibility for the goods until they are in our care. As such, please consider tracking or insuring your items while they are in transit.
In the event that a refund is requested, please note that postage is non-refundable, so we reserve the right to deduct the cost of postage from your refund.
In the event that a return is requested, we will cover the cost of posting the replacement item(s). This applies to NZ orders only. All International orders will be reviewed at our discretion.
Please note that we do not accept returns/refunds on Ultrella products that have been used or if the packaging has been opened, simply because you’ve changed your mind. We’ve set out to make the best body care products around, but we know that every body is different. Please choose carefully before purchasing.
Also, please note gift cards are not refundable/returnable.